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Make a Complaint

If you wish to make a complaint about one of our dealerships or a member of staff you can use our online form below and a senior member of our management team will aim to respond to your message as soon as we possibly can.

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Chorley Group is an Appointed Representative of ITC Compliance who is authorised and regulated by the Financial Conduct Authority.

If you wish to make a complaint about a regulated product you may contact ITC Compliance directly either
By email : [email protected]
by post : ITC Compliance Ltd, 3 Monarch Court, The Brooms, Emersons Green, Bristol, BS16 7FH
or by telephone : 0845 177 2266

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

If you have an enquiry relating to Discretionary Commission Arrangements that may have applied to the purchase of a vehicle from Chorley Group, please contact [email protected]. Please be advised that the FCA have put in place a hold on our requirement to respond to such complaints until at least 25th September 2024, whilst they undertake a full investigation. Further information can be found at www.fca.org.uk/car-finance-complaints

© Chorley Group

Registered office: Ackhurst Road, Chorley, PR7 1NN

VAT: 726910921 | REG: 2871018 | FCA: 531690

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Financial disclosure

Bugle Inn Motor Company Limited t/a Chorley Group is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.