If you wish to make a complaint about a regulated product you may contact Automotive Compliance Ltd directly either
By email : complaints@automotivecompliance.co.uk
by post : Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD.
or by telephone : 01452 671560

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

If you have an enquiry relating to Discretionary Commission Arrangements that may have applied to the purchase of a vehicle from Chorley Group, please contact financecommission@chorleygroup.co.uk. Please be advised that the FCA have put in place a hold on our requirement to respond to such complaints until at least 25th September 2024, whilst they undertake a full investigation. Further information can be found at www.fca.org.uk/car-finance-complaints

Complaints about Discretionary Car Finance Commission Arrangements can also be raised directly with our principal firm Automotive Compliance Ltd. More details on this can be found here.