Motability Accidents and insurance

We’ve arranged insurance cover for every vehicle leased through the Motability Scheme, together with Direct Line Motability (DLM).

Motability insurance

What's covered by your insurance

  • Loss of or damage to your vehicle
  • Accidental damage
  • Fire or theft damage
  • Repair or replacement glass
  • In-car equipment (like a radio) permanently fitted or given with the car
  • Adaptations and modifications that are needed, which we've agreed to and which our insurance provider has been told about
  • Any accessories or tools given with the vehicle
  • Replacement locks if the keys have been stolen and the theft reported to the police
  • Driving your vehicle for voluntary or charitable work, as long as you do not receive a fixed, regular payment for this
  • Travel to and from your normal workplace. Drivers who do not live with you might not be covered for these journeys. We'll discuss this with you at the start of your lease

Download the insurance booklet

Motability

What's not covered by your insurance

Your excess: the amount you need to pay when you claim

Lost keys

Personal belongings

Non-standard equipment or modifications

Damage to the inside of the vehicle

Driving other cars

Unauthorised and uninsured drivers

Using your car for business

Motability

What to do if you've had an accident

We've arranged insurance cover for your Motability Scheme car or Wheelchair Accessible Vehicle (WAVWheelchair Accessible Vehicle), together with Direct Line Motability (DLM).

You can find details about your cover, manage your drivers, and register a claim in your Motability Scheme online account.

You’ll need to read your insurance cover booklet to learn about your full cover. Alternatively, you can call them on 0300 037 3737.

What to do if you've had an accident

  • Being in an accident can be worrying, but we're here to support you.
  • Try to remember these tips if you or one of your drivers has an accident:
  • Stay calm, make sure everyone is safe and do not admit fault
  • Call an ambulance by dialling 999 if anyone is injured. Call the police on 101 (the non-emergency number) if the other driver leaves without giving their details
  • Make a note of the other driver's details and any witnesses. Take pictures of the cars, drivers, passengers, damage and the accident scene from several angles
  • Report the incident to our insurance provider
  • If you're not able to drive the car, call the RAC for roadside assistance

Roadside support and assistance

Call RAC Motability Assist on 0800 73 111 73, or call 0333 202 1878 for roadside assistance.

They're available to help all day, every day, all year round. They'll pick up your vehicle and take it to a repairer, who will let you know whether it needs repairs or not.

The car will only be repaired to its original specification. Damage to non-standard equipment or modifications fitted without our insurance provider's agreement are not covered.

They'll keep you up to date with the progress of your repairs, and you might be able to get a replacement vehicle while you wait.

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Frequently asked questions

How much excess do I need to pay if I have an accident?

What happens if me or my passenger is injured in an accident?

Will I qualify for loss of use payments?

Will I get a ‘no claims’ bonus at the end of my lease?

What happens if my vehicle is not repairable after an accident?

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