At Chorley Group, we aim to treat all of our client as family and give them the iconic Chorley Group Experience everytime.
Andrew Turner
Chairman and Founder
Chorley Group Client Services Team
We’re available 7 days a week. Our Client Service Teams are available to help online and on the phone everyday from 8am until 8pm.
At Chorley Group, the Client Services Team is here to make owning and buying a car as easy and stress‑free as possible. Every enquiry matters, whether you’re choosing your first car, managing your finance agreement, or booking in for a service.
We have 4,500+ satisfied customers
See what all of our customers have said about us over the last 35 years
Our Chorley Group client‑first approach
Chorley Group is a long‑established, family‑run motor group for over 35 years with a strong focus on personalised service and long‑term relationships. The Client Services Team reflects this ethos by offering:
- Friendly, welcoming and human approach to all enquiries
- Transparency on what will happen next, and when you can expect an update
- A single point of contact wherever possible, so you are not passed from person to person
Our team will be there for you every step of the way and if something has gone wrong, the team will listen carefully, gather the facts, and explain the available options.
Book your service, MOT, Recall or Investigation online at Chorley Group
The quickest an easiest way to get your car booked in for any work that needs completing is to Book Online with our handy booking tool. Using this tool you can book a Service, MOT, Recall booking and Diagnostic / investigation appointment.
Why book online at Chorley Group?
- Book instantly at a time that suits you
- View available appointments in real time
- Receive immediate confirmation
- Avoid waiting for a call back
Diagnostic / Investigation Appointments
Investigation appointments are charged at £150.If your vehicle is covered under warranty and the fault is confirmed as a warranty issue, this charge will be waived.
Please note, we are unable to confirm warranty coverage until a trained technician has completed the investigation on your vehicle
Client Care Across All Chorley Group Dealerships
Speak to one of our team today
Ways to contact the Client Services Team
How our team can help
Speak to our EV Specalist - Miles Roberts
Support across all Chorley Group locations
Sharing Feedback and Raising Concerns
Wanting to send us some feedback or wanting to report a concern? Speak to one of our team.
Positive feedback
When you’ve received outstanding customer service at any of our dealerships, we’d really like to hear about it. Please complete our dedicated positive feedback form, write to us, or call our Customer Services Team on 01257 443040.
Report a concern
If you have a concern or something hasn’t gone as expected, you can share this with us using our dedicated feedback form, by calling our Client Services Team on 01257 443040, or by emailing client.servciesteam@chorleygroup.co.uk. Customer Services operate during our standard opening hours, and we aim to respond to your feedback within 48 hours. For full details on how we handle complaints, please see our Customer Complaints Policy.
Frequently asked questions
Here are some of the frequently asked questions about how to get in contact with our Client Services Team
What are the Chorley Group Client Services Team opening hours?
How do I contact the Chorley Group Client Services Team?
Can I speak to Chorley Group customer services in the evening or at weekends?
Is Chorley Group client service the same as my local dealership?
What happens if I contact Chorley Group customer services outside opening hours?
How does Chorley Group handle complaints and customer feedback?
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The Motor Obudsman
Feeling like you need to raise a concern further?
All concerns that are raised are first reviewed and responded to by Chorley Group by the most appropriate internal team, depending on the nature of your issue.If your concern remains unresolved at this stage, it may then be escalated for further investigation and resolution
Chorley Group follows the Motor Ombudsman Codes of Practice for both Service and Repair and Vehicle Sales, reflecting our commitment to fair and transparent customer treatment. If we have not been able to resolve your complaint to your satisfaction, you can contact:
- The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN
- By Telephone: 0345 241 3008
- Or via their website: www.themotorombudsman.org
The Motor Ombudsman, approved by the Chartered Trading Standards Institute to provide alternative dispute resolution, may review your case and we will cooperate fully with them if they contact us about your complaint.
If your concern involves a product regulated by the Financial Conduct Authority (FCA), you will receive an initial acknowledgement and a final written response within 8 weeks, during which our central team will investigate the matter in conjunction with the selling dealership.
If, after this process, you still feel that your FCA‑regulated product complaint has not been resolved to your satisfaction, you may be able to refer it to the Financial Ombudsman Service; full details are available at www.financial-ombudsman.org.uk.