Aftersales Manager | Lancashire

• Lancashire
• Aftersales
• Full time

Job description

Chorley Group is a family-owned and run AM100 motor group, committed to delivering five-star service across both sales and aftersales.

As our business continues to grow across Lancashire, we have an exciting opportunity for an experienced Aftersales Manager to join our team and play a key role in driving departmental performance, developing our people and delivering an exceptional customer experience.

What will I be responsible for?

As Aftersales Manager, you will oversee our established aftersales operations, leading and developing a team of technicians, service advisors and parts advisors to achieve business objectives and maintain the highest standards of customer service.

Your key responsibilities will include:

• Leading, motivating and developing the aftersales team to maximise performance and achieve departmental targets.
• Monitoring departmental performance, identifying opportunities for improvement and implementing initiatives to drive growth, efficiency and profitability.
• Managing departmental costs, ensuring profit targets are achieved, margins are maintained and resources are used effectively.
• Delivering an excellent customer experience, ensuring customer concerns are handled promptly, professionally and effectively.
• Setting and monitoring targets in line with manufacturer standards and dealership objectives.
• Ensuring all company policies, processes and procedures are followed, maintaining full legal and regulatory compliance.
• Promoting and embedding Chorley Group's values within the department.
• Maintaining a safe working environment and ensuring compliance with all relevant Health and Safety requirements.

Who are we looking for?

We are looking for a commercially minded, hands-on leader with proven experience as an Aftersales Manager within a franchised automotive dealership.

You will have the ability to inspire your team, improve departmental performance and deliver outstanding customer service while maintaining a strong focus on profitability and operational efficiency.

Ideally, you will also have:

• Experience working with Nissan and/or Stellantis franchises.
• Knowledge of Kerridge and RTC systems, although this is not essential.
• Strong leadership and people management skills, with a proactive approach to developing and motivating a team.
• A customer-focused attitude and the ability to handle challenging situations professionally.
• Excellent communication and organisational skills.
• Strong commercial awareness and the ability to manage budgets, costs and performance targets.
• The ability to work effectively under pressure in a fast-paced dealership environment.
• A professional approach and a commitment to delivering high standards in everything you do.

What do we offer?

• At Chorley Group, we recognise the importance of attracting and retaining talented people. In return, you can expect:
• Competitive earnings of £50,000–£70,000 OTE per annum.
• Holiday entitlement that increases with length of service.
• A comprehensive company benefits package, including life assurance, permanent health insurance, pension and employee assistance programme.
• Access to our company vehicle lease scheme.
• The opportunity to join an established, family-owned motor group with continued opportunities for growth and development.

If you're an experienced Aftersales Manager looking for your next challenge and the opportunity to make a real impact, we'd love to hear from you.